Good if you land on the right team - Sr. Specialist I, Tech Support NextGen Healthcare Employee Review

Great team, great manager. Made an effort to teach and grow

Low pay, a lot of employment cuts

It is remote and pays enough if you have a second job.

Your job is never safe here no matter how hard you work. They just laid off nearly 100 people, all of whom were extremely valuable assets to the company. They’ll do these on a YEARLY basis. Particularly after this last round, any shred of trust I had in leadership is gone. They announced it on a town hall and the CHRO said “guys it’s only 3%, stop freaking out” completely tone deaf to the fact that nearly 100 people’s lives just got flipped upside down. The expectation is to sell your soul to the company in return for nothing. Raises and bonuses are non-existent, even with excellent performance. In peak seasons where you are putting in extra hours and/or times where you are exceeding goals, you can expect maybe a kudos email from leadership and that’s it, no real recognition for the hard work you put in. Onboarding to your team regardless of department is also an incredibly disorganized and inefficient process. You can expect to spend more time struggling to access the software you need for your job than actually learning your job. There are minimal SOPs for operations, yet management will get mad when you do something “wrong” even though they themselves cannot even explain and show the “right” way.