Supportive culture and benefits, but remote work is challenging - Customer Success Manager Nextech Systems Employee Review

Amazing culture throughout the org. Benefits are amazing and HR actually listens to the employees and try to make changes.

Healthcare cost has increased year over year but company is trying to level that out by making some larger changes.

Remote work and pet insurance were the most valuable benefits during my time there.

Leadership and internal communication could be improved. Opportunities for advancement did not feel equitable or accessible, and there appeared to be limited diversity within the organization, particularly in accounting and finance. Career growth pathways were unclear, and decisions around promotions and development often seemed based on preference rather than performance or readiness. Compensation transparency was also an area of concern, and conversations around salary or role clarity were sometimes met with dismissiveness rather than support. When my position was eliminated, there was no discussion about internal transfer or professional development options, despite open roles shortly after. Additionally, feedback mechanisms did not always feel anonymous or actionable, which made it difficult for employees to express concerns openly. Overall, I believe there is room for improvement in creating a supportive, inclusive environment with clear career mobility and transparent communication without retaliation.