Be apart of an Amazing Team - Quality Assurance Manager Nextiva Employee Review

Nextiva has an excellent culture of fun, high spirited employees and seems like everyone has a great attitude everyday. Team members are directly involved in projects, customer inquiries, customer collaboration efforts and other work-related activities. Nextiva often sponsors a variety of team building activities including ice breakers, soft ball, flag-football, ping pong competitions and other healthy lifestyle events. I have never worked at a company that makes Quality interactions with employees and customer's such a primary priority, but at Nextiva, the focus every day is Quality and effective solutions for customers. Nextiva also frequently provides lunch, snacks, drinks and finds ways to always improve on our daily working lives. Management is awesome and interactive with employees on multiple levels. Management & Executive management are always available with a "real" open-door policy and are always open to feedback and improvement. New-hire training for support Agents is a fun and exciting process, but requires you pass a test at the end of training. The good news is that all the information you need to pass the test is presented to you and easy to retain. The work environment is a beautiful building and the support team has views from the third floor looking directly at Camelback mountain. It is a very nice and clean environment to work in. All support representatives are provided their own desk and dual monitors. Nextiva does not require you share your space with other employees which allows me to express my personality and personalize my space. When agents receive positive feedback online, they are given an opportunity to create a short response video with Nextiva's marketing team to communicate back to the customer. What a great way to stay in touch with Nextiva customers and personalize the customer experience. That's Amazing Service!