Sad to see nothing's changed over the years - Researcher Nexus Link Employee Review

Recent reviews confirm nothing has changed. As one reviewer mentioned, this agency reflects the worst aspects of SG SME culture. The business is centered around three long-term partners who control everything. Most of the clients are gov agencies, and the work is highly repetitive, focusing on long-term tracking studies. Reports rarely change—you just insert updated numbers, refresh charts, and add a short narrative. There are no true private-sector clients (they'll say some are private sector, but they are still gov backed/owned entities), so unless you’re aiming for a career in public/social sector research, the experience here holds little value for other agencies or consumer-side roles. The culture is toxic and non-existent. The formula here is simple - either you are in the inner circle of the three bosses or you are not. If you are, you will be constantly included in company gossip about other employees (esp female employees), whether you like to be a part of it or not. There’s a clear divide between those in the inner circle and everyone else. If you’re not part of the bosses’ group, you’re excluded, and distancing yourself from gossip or negative behavior may push you further out. Perks are minimal, and you’re often reminded to feel grateful just to have a job. You are mentally programmed with guilt of finding other opportunities, with bosses suggesting they’ll “find out” if you’re looking elsewhere. You are also often made to work on data collection (phone surveys, f2f on-location surveys) all in the name of "learning", without any additional compensation. In reality that's just free labour. The bosses are a mixed trio: one is silent but controlling, another unpredictable in mood, and the third more approachable. There’s extreme micromanagement—employees don’t get to handle analysis or software like SPSS; all of that is controlled by the bosses. Even for proposals you’re left doing templated work without input on methodologies or pricing. The work environment feels outdated, and overtime is the norm, with no additional compensation. Having worked in both large and small agencies and client-side, I can safely say this is not how a research agency should function. Unless you have no other options and need a job to get by, I would recommend staying away.