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      North

      Engaged employer

      North reviews

      Great department (getting worse) - bad company - Underwriting North Employee Review

      2.0
      16 Feb 2017
      Underwriting
      Recommend
      CEO approval
      Business outlook

      Pros

      Casual dress code. Occasional department lunches. Great 401k. The department I was in had a mostly great culture and, until my last few months, had virtually no micromanagement. The pace was usually relaxed, and the people in the department were all friendly. The department head also tried to be involved with everyone in order to make communication easier and more transparent.

      Cons

      Company wildly underpays operations employees (risk, compliance, and underwriting) for the work being done by industry standard. Company offers mediocre to bad benefits (aside from the 401k) Company has a cult-like reverence for the "Speed of Trust" values it preaches, despite not actually following many of those values as a company itself. It's just irritating, meaningless, feel-good Kool-Aid for the employees to choke down. Company offered virtually no raises for anyone in the department in the two years I was there beyond a paltry 1-3% increase based on a problematic merit system. Company moved at a snail's pace for internal shifts in finances and job requisitions. Department head was often too busy to actually hear a lot of feedback about the department. (I love her, but she needs an assistant to help keep things in order) New manager hired in in the months prior to my departure had several micro-managerial policies he tried to implement, and most policies he tried to implement were poorly thought-out and led to more problems than they were designed to solve. Overall: company did not appreciate the talents of its workers enough to recommend anyone work there on a long-term basis. Promotions were sparse to non-existent. All three managers in my department were let go during the two years I was there.

      avatar
      North Response
      9y
      Your feedback regarding your employment experience at NAB is appreciated. During your time with the company, you were witness to rapid growth and with growth comes change along with the need to introduce what are sometimes looked at as more rigid processes or ways of doing business. We understand that change causes frustration and sometimes the original direction may change course due to the needs of the business. Our employees ARE valued and appreciated. We introduced a formal salary structure in 2016 to ensure we are paying fair and equitable wages, implemented a consistent performance review process, conducted employee engagement surveys and held sessions with our employees to listen to their challenges and suggestions. Those are only a few examples of the efforts underway to ensure our employees have the tools and resources to be successful. We are sorry that this wasn’t the right environment for you and wish you the best with your future endeavors.

      Explore other reviews about North

      5.0
      25 June 2026
      Partnership director
      Recommend
      CEO approval
      Business outlook

      Pros

      Joining this company has been well beyond my expectations. The culture is incredibly supportive, for the talent team (Mollie) combined with the training, nothing has beenless than exceptional, and the benefits reflect a true investment in employees. It's easy to understand why the company was recognized as one of the best fintech companies to work for in 2023. From day one, I've felt welcomed, valued, and set up for success. I feel incredibly humbled and grateful to be part of such a talented and people-focused organization. If you get the chance.. dont hesitate

      Cons

      Wished I had started my career here years ago!

      avatar
      North Response
      3d
      Thank you so much for taking the time to share your experience! Everyone on the team was absolutely thrilled to read this, and it is a true honor to have you working with us as a Partnership Director. We are glad our training and benefits made you feel supported from day one. We work hard to create an environment where everyone feels welcomed and supported from the start! This is what we call being Experience Focused. Your shout out to our training program also hits right at the heart of our core value of Intellectual Curiosity AND gave our Learning & Development team a reason to high five, so I am grateful for that! Thank you again for taking time out of your busy day to provide us with this feedback; We appreciate you!
      5.0
      6 May 2026
      Inside sales
      Recommend
      CEO approval
      Business outlook

      Pros

      I’ve worked at North for several years and have had the opportunity to grow both professionally and personally during my time here. One of the biggest positives is that the company promotes from within and gives people opportunities to advance if they consistently perform and take initiative. Leadership roles are attainable, and hard work does get recognized. The sales environment is fast-paced and performance driven, which can be a great fit for motivated individuals who enjoy challenges and growth. I’ve worked with a lot of genuinely supportive coworkers and leaders who are willing to help newer employees develop their skills. Like most sales organizations, there can be pressure tied to goals and metrics, and work-life balance may fluctuate depending on your role and workload. The pace is not for everyone, especially if you prefer a slower or more structured environment. Communication and processes can also evolve quickly, which sometimes creates growing pains. Overall, I would recommend the company to someone who is ambitious, coachable, and looking for long-term growth opportunities in sales or payments. Your experience here will largely depend on the effort you put in and your willingness to adapt in a high-performance environment.

      Cons

      My cons aren’t really cons. My entire review is a pro.

      avatar
      North Response
      2d
      Thank you for sharing your experience with us! We love hearing how you’ve grown personally and professionally over the past five years. Promoting from within and recognizing hard work are core to our identity, and we’re thrilled you've experienced that supportive environment firsthand. Your dedication perfectly embodies our Learning is our journey philosophy. We appreciate your reminder to keep listening and caring, and we're committed to doing just that. Thank you for being a vital part of our team!
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