What a sad ending - Technical Support North Employee Review

1.0
5 June 2017
Recommend
CEO approval
Business outlook

Pros

Benefits Dress code 401 k Volunteer days

Cons

Holy moly. This place is just full of deception. I was lied to from day 1 until day end. They will lie about career paths, opportunity for advancement. You get hired for one position and surprise day 1 you are actually in another. No room to renegotiate pay of course. Lied to about bonuses. Promises made for their replacement that was never met. They say they'll make exceptions for people, but instead make empty promises. They do not value or compensate you fairly for hard work. They say you are the heart of the business when even your facilities aren't cared for so there are enough working microwaves or clean restrooms. It's all a show. It's all fake.

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North Response
9y
Thank you for taking a moment and sharing your thoughts on your experiences in Customer Care. As it appears, you are no longer with us, which means you have not heard that we announced significant changes to our compensation and support strategy for our Customer Care employees. Not only did we increase our base pay, we also added in a progressive step wage increase after one year that allows employees to continue to provide a relentless service experience. Additionally, our shift and language premiums have increased while our quarterly bonus programs remain in place. Our service strategy has been expanded to include tiered support levels that will include career pathing at a variety of levels. As you can imagine, changes as dramatic as what we announced take time to plan and we wanted to get it right so we could communicate our complete strategy for tier one support. It appears our timing to do so may not have matched your expectations.

Explore other reviews about North

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Joining this company has been well beyond my expectations. The culture is incredibly supportive, for the talent team (Mollie) combined with the training, nothing has beenless than exceptional, and the benefits reflect a true investment in employees. It's easy to understand why the company was recognized as one of the best fintech companies to work for in 2023. From day one, I've felt welcomed, valued, and set up for success. I feel incredibly humbled and grateful to be part of such a talented and people-focused organization. If you get the chance.. dont hesitate

Cons

Wished I had started my career here years ago!

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North Response
23h
Thank you so much for taking the time to share your experience! Everyone on the team was absolutely thrilled to read this, and it is a true honor to have you working with us as a Partnership Director. We are glad our training and benefits made you feel supported from day one. We work hard to create an environment where everyone feels welcomed and supported from the start! This is what we call being Experience Focused. Your shout out to our training program also hits right at the heart of our core value of Intellectual Curiosity AND gave our Learning & Development team a reason to high five, so I am grateful for that! Thank you again for taking time out of your busy day to provide us with this feedback; We appreciate you!
5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

I’ve worked at North for several years and have had the opportunity to grow both professionally and personally during my time here. One of the biggest positives is that the company promotes from within and gives people opportunities to advance if they consistently perform and take initiative. Leadership roles are attainable, and hard work does get recognized. The sales environment is fast-paced and performance driven, which can be a great fit for motivated individuals who enjoy challenges and growth. I’ve worked with a lot of genuinely supportive coworkers and leaders who are willing to help newer employees develop their skills. Like most sales organizations, there can be pressure tied to goals and metrics, and work-life balance may fluctuate depending on your role and workload. The pace is not for everyone, especially if you prefer a slower or more structured environment. Communication and processes can also evolve quickly, which sometimes creates growing pains. Overall, I would recommend the company to someone who is ambitious, coachable, and looking for long-term growth opportunities in sales or payments. Your experience here will largely depend on the effort you put in and your willingness to adapt in a high-performance environment.

Cons

My cons aren’t really cons. My entire review is a pro.

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