Culture in Troy is abysmal - Anonymous employee North Employee Review

Thank you for taking the time to provide feedback. I’d like to address your opinions: With regards to the corporate culture concern, our leadership team recognized via previous engagement surveys results, feedback from team members, and exit interview data that we had an opportunity to improve our culture. Yes, a significant investment was made in partnership with a third party, experts in building company cultures that align with the companies vision, to assist us. We asked all team members for their thoughts on the culture and then asked them what they thought the ideal culture should be. The next step was creating a new set of core values, which were developed by leaders and team members across the company, to define the culture using the feedback that was received. As with any change, this will take time with the support of everyone in the company. You indicated on this review that you’ve been with the company for over 5 years, so I can understand part of your skepticism given the results of the past. I can assure you that we are very serious about the need to transform our culture and I invite you to trust me and participate in this process with us. Regarding the perks that you would like to see, we understand that not having cafeteria and vending services available to our team members recently has been an inconvenience. As you know, we are in the process of identifying a new food service provider which will be introduced soon. In the meantime, we have arranged to have a catering company to provide lunch to our team members twice a week. Unfortunately, we are not in a position to provide daycare services or a fitness center at this time, however we have been offering free membership to the Troy Community Center which offers a complete fitness center for your use. This benefit has been available for over a year. A pass is available at the front desk of our corporate office. We are very fortunate to have such beautiful spaces in which to work everyday as well as great colleagues to work with. I regularly receive feedback on the changes that have been made at NAB, from increased benefits, the amazing office spaces, and the talent on our teams. environment at our corporate office. Finally – I would ask, if you have concerns, please schedule some time with me to discuss them. I am vested and passionate in the success of all of our team members and would always welcome an open dialogue to discuss challenges and/or concerns. My email address is jkellogg@nabancard.com. I look forward to hearing from you.