IT department needs new leadership and better direction - IT Professional North Employee Review

1.0
28 Dec 2015
Recommend
CEO approval
Business outlook

Pros

Company and management spends a lot on outings and onsite events to try to keep employees happy, but it isn't working something needs to change internally.

Cons

If you are looking for an IT job in a work environment where you will get stockholm syndrome, talked down to, and treated like garbage then this is the place for you. Management will call you on vacation, when there are other resources available, to fix things. Management often hires the first warm body to enter the building so they can have a butt in the seat and then tries to come up with reasons to remove the person before probation time expires. Lots of turnover in IT, my last count was 120% in a one year period for just one manager. IT management is filled with sociopathic, inept, ineffective, and abusive individuals. Have been witness to management calling the business users names and/or saying that if they don't like something they can suck it. No time is dedicated to actually planning anything things out, everything is done in a "shoot from the hip" manner and often takes 3 or more attempts to properly complete. Management treats staff that they like with respect and everyone else like garbage. Managers are often inaccessible and if you manage to schedule time to discuss anything your meeting will be canceled or ignored for any reason. Management will often sit in meetings texting one another and ignoring the topic being discussed, text messages are often bad mouthing other individual(s) in the meeting (one manager accidentally left the apple app open on his laptop that let him text and several defamatory texts came in during a meeting). Management will not put anything in writing that they want done and often uses this for plausible deniability if an issue comes up. Management has no knowledge of how IT works or what best practices are, often needs handholding and/or several page documents to communicate simple change procedures and later ignores these documents saying what was presented or documented is to complex. Company is in the credit card industry but IT management often asks for all security measures to be removed from systems for no discernible reason, occasionally will state that it gets in the way and is making the systems to complicated to maintain.

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North Response
10y
I appreciate the time you spent to express your concerns with management in the IT space for which you were employed. It is unfortunate that you experienced this type of behavior. I want you to know, as the new CIO for North American Bancard, I am aware of some of the challenges and have already identified and started to address the areas that need improvement, but as with any initiative, it can take some time to institute a cultural shift. My approach is to focus on building a team that is empowered and engaged. We have an exciting opportunity at North American Bancard. We plan to open the door to new technologies and innovations as fast as we can. I encourage you check back with us, as I'm sure you will see a difference quickly.

Explore other reviews about North

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Joining this company has been well beyond my expectations. The culture is incredibly supportive, for the talent team (Mollie) combined with the training, nothing has beenless than exceptional, and the benefits reflect a true investment in employees. It's easy to understand why the company was recognized as one of the best fintech companies to work for in 2023. From day one, I've felt welcomed, valued, and set up for success. I feel incredibly humbled and grateful to be part of such a talented and people-focused organization. If you get the chance.. dont hesitate

Cons

Wished I had started my career here years ago!

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North Response
1d
Thank you so much for taking the time to share your experience! Everyone on the team was absolutely thrilled to read this, and it is a true honor to have you working with us as a Partnership Director. We are glad our training and benefits made you feel supported from day one. We work hard to create an environment where everyone feels welcomed and supported from the start! This is what we call being Experience Focused. Your shout out to our training program also hits right at the heart of our core value of Intellectual Curiosity AND gave our Learning & Development team a reason to high five, so I am grateful for that! Thank you again for taking time out of your busy day to provide us with this feedback; We appreciate you!
5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

I’ve worked at North for several years and have had the opportunity to grow both professionally and personally during my time here. One of the biggest positives is that the company promotes from within and gives people opportunities to advance if they consistently perform and take initiative. Leadership roles are attainable, and hard work does get recognized. The sales environment is fast-paced and performance driven, which can be a great fit for motivated individuals who enjoy challenges and growth. I’ve worked with a lot of genuinely supportive coworkers and leaders who are willing to help newer employees develop their skills. Like most sales organizations, there can be pressure tied to goals and metrics, and work-life balance may fluctuate depending on your role and workload. The pace is not for everyone, especially if you prefer a slower or more structured environment. Communication and processes can also evolve quickly, which sometimes creates growing pains. Overall, I would recommend the company to someone who is ambitious, coachable, and looking for long-term growth opportunities in sales or payments. Your experience here will largely depend on the effort you put in and your willingness to adapt in a high-performance environment.

Cons

My cons aren’t really cons. My entire review is a pro.

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