Pros
The people on the teams can be great and peers are supportive when they can be. Sometimes there are happy hours.
Cons
Management is unorganized and has no clear expectations for their team. You can't meet or exceed any expectations because they have no idea what they are. They aren't able to face anything headon, pun intended, they just talk around it, or backpedal, or avoid getting to the root of problems. You won't even get a cost of living increase in your pay. Their raises are a slap in the face. Everyone is overworked and underpaid. Most of the calls we get are just people yelling, and then going about our day, while they take away working from home, don't pay us well, and contantly get judged by people who don't have a clue how to do our daytoday work. No one is able to keep up with their workload, and now everyone is leaving which is making that so much worse. They are burning us out so they can hire people at a lower pay.