Nice patients, but lack of support - Patient Access Representative Northern Light Health Employee Review

Flexible schedule. Work when you want. Leadership listens!

Can get busy on weekends but staff is very cohesive so not necessarily a con.

There were no real pros

Trained for half a day in diagnostic imaging and witnessed multiple issues effecting patient safety and profit over quality. Was told directly that if there were to be audits serious infractions could result. I refuse to work in a place that abuses staff and actively demonstrates disrespect of an entire dept that generates so much profit and plays an important part in clinical decision making. Also relies on staff to generate detailed reports above and beyond what is rational and offered no discussion or plan for improvement. No wonder they are always dying for help there and the patient wait times are often 1 to 2 hours for routine outpatient imaging. Entire staff from hr down was overwhelmed and understaffed with little to no orientation for a large and busy facility. Drs were explained to be threatening and harassing of staff as well on very first shift of training and that you should just get used to it and show you "want to learn" and there would be less harassment. Laughable in my 14 years of experience ive never seen such disrespect.