Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Northwell Health

      Engaged employer

      Northwell Health reviews

      Decent foot in the door, solid experience overall - Associate Client Services Representative Northwell Health Employee Review

      3.0
      25 Apr 2024
      Associate client services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly and helpful colleagues WFH, remote work option is a huge plus - many colleagues have families and I know this was a great benefit Compensation is pretty decent for what the responsibilities are, though management should factor in inflationary trends as well. Great opportunity to learn the ins and outs of the system's operations, working with passionate people has been rewarding.

      Cons

      Productivity metrics could be tweaked - ie taking days off should not impact a rep's numbers for the month Somewhat high turnover rate - in part due to productivity monitoring. Also related to this, staffing capacity needs to be better as downsizing has resulted in less people being swamped with too many duties, especially depending on the shift (is a 24/7 laboratory call center). Is not fair for the entire department, but especially lesser-staffed shifts, reps leads and supervisors alike. Training could be tweaked to have better pacing

      avatar
      Northwell Health Response
      2y
      Thank you for taking the time to provide feedback as an Associate Client Services Representative. At Northwell, we strive to foster an environment where all of our employees are valued and respected. Making sure you have a good work/life balance is one of our main priorities. We know everyone has unique interests and hobbies and we want you to be able to balance your success at work with your passions at home. We will share your comments internally, and we also recommend you speak with your HR representative to discuss your feedback in greater detail.

      Explore other reviews about Northwell Health

      5.0
      24 June 2026
      Program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work great culture

      Cons

      no cons great place to work great culture

      2.0
      25 Apr 2026
      Administrative assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Office setting; nice people, cafeteria

      Cons

      Overworked and severely underpaid, short staffed for the amount of patients they intake to the program (on the clinician side and administrative), very low pay for administrative workers, little to no real benefits (PTO is not front loaded but trickled in: 1 hour accumulated per pay period - it would take about 4 months to accumulate 1 full day of PTO. Sick time is a similar trickle system so you end up taking a lot of unpaid time until you can’t), due to that it’s impossible to not get burnt out. The union also hasn’t negotiated a good contract if these conditions exist for those at the basic level. Food in the cafeteria is not great and sometimes gives people the runs. Also it’s expensive (full price despite working for the org; they cannot even give discounts which is weird considering how much the CEO makes and how little we do). Feel abandoned and not properly compensated. Deeply exhausted.

      5
      avatar
      Northwell Health Response
      1mo
      Thank you for your review. Your comments are important to us, which is why we will share them internally. At Northwell, one of our top priorities is the well-being of our team members, ensuring that they have the best career experience possible, feel empowered to develop and grow within our organization, and have access to comprehensive benefits, so they can be at their best at work and at home. We strive to offer a culture that upholds our values and mission, while also supporting the wants and needs of our patients and team members. We appreciate your feedback and wish you the best in your future career endeavors.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Northwell Health jobs | Northwell Health salaries | Northwell Health benefits | Northwell Health interviews | Northwell Health conversations
      Northwell Health reviewsNorthwell Health Associate Client Services Representative reviewsNorthwell Health review