Why would you work here? Don't bother. - Client Service Representative Northwell Health Employee Review

1.0
15 Aug 2024
Recommend
CEO approval
Business outlook

Pros

- health insurance/general benefits were fine. PTO accrual is fine (if you're able to take it) - potential for growth if you're related to someone high up.

Cons

- massive favoritism. head of HR hires her entire extended family to be managers and supervisors in an entity she's supposed to be responsible for. How could that be allowed/ethical? Young men are often favored due to "being cute" and "have potential" yet those with degrees and extensive experience are seriously overlooked. - the pace is grueling and unfair. training was non-existent for a while and only changed once people started write ups and formally expressing their lack of training. imagine the patient impact because you were too lazy to make sure people did their jobs right. - the process and procedures are something from 2005. They have not improved in software or policy and cannot compare with tech start ups with their innovation. Northwell always prides itself on its growth but it's all smoke and mirrors. They spend money on shiny new buildings and buying practices they've driven out of business but do nothing to provide quality behind those walls. The amount of complaints I could not escalate, or when I did, was left on deaf ears was astounding. - do not bother applying if you are a POC, especially if you are a woman of color. They talk a LOT about their dedication to diversity and yet, the higher up you go on the ladder, the less diverse it gets. You will only get promoted if you are a favorite and as a WOC it's hard to become a favorite. - Beyond that, bad behavior is ofter overlooked or accepted as "that's just how they are." I've witnessed full screaming matches from known problematic reps that were never dealt with.

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Northwell Health Response
1y
Thank you for your review. One of our top priorities at Northwell is ensuring all team members feel accepted, respected and empowered to grow within our organization. Northwell is committed to investing in the professional development and growth of our team members, including dedicated resources such as leadership development trainings, workshops and orientation, 60 mentorship programs, as well as business employee resource groups, career advisement programs and other educational resources. We continue to expand our investment into these programs because we see the value in the impact they have for our team members and leaders across our organization. We have shared your feedback internally and wish you the best in your future career endeavors.

Explore other reviews about Northwell Health

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and perks. The job is easy, they train you.

Cons

Some overnights or late nights required based on application / needs of the project

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Northwell Health Response
2mo
Thank you for taking the time to provide your feedback. All feedback is important to us, which is why we share it internally. At Northwell, we’re always looking for ways to provide a good work/life balance and to stay competitive as we offer a wide range of benefits that support our team members, including retirement contributions, family planning programs, discounted gym memberships among others. We appreciate your feedback and wish you the best in your future career endeavors.
2.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Office setting; nice people, cafeteria

Cons

Overworked and severely underpaid, short staffed for the amount of patients they intake to the program (on the clinician side and administrative), very low pay for administrative workers, little to no real benefits (PTO is not front loaded but trickled in: 1 hour accumulated per pay period - it would take about 4 months to accumulate 1 full day of PTO. Sick time is a similar trickle system so you end up taking a lot of unpaid time until you can’t), due to that it’s impossible to not get burnt out. The union also hasn’t negotiated a good contract if these conditions exist for those at the basic level. Food in the cafeteria is not great and sometimes gives people the runs. Also it’s expensive (full price despite working for the org; they cannot even give discounts which is weird considering how much the CEO makes and how little we do). Feel abandoned and not properly compensated. Deeply exhausted.

5
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Northwell Health Response
1mo
Thank you for your review. Your comments are important to us, which is why we will share them internally. At Northwell, one of our top priorities is the well-being of our team members, ensuring that they have the best career experience possible, feel empowered to develop and grow within our organization, and have access to comprehensive benefits, so they can be at their best at work and at home. We strive to offer a culture that upholds our values and mission, while also supporting the wants and needs of our patients and team members. We appreciate your feedback and wish you the best in your future career endeavors.
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