From a Dream to Work to a nightmare - Certified Epic Principal Trainer Northwell Health Employee Review

1.0
25 Feb 2025
Recommend
CEO approval
Business outlook

Pros

You have a Job with benefits

Cons

If you enjoy being belittled, dealing with constant management changes, and dreading Sundays because you have to return to a workplace where you're undervalued and treated like a child—this is the place for you. Once upon a time, I loved my job. It felt like family, and I felt respected. But now, the culture has completely shifted. New managers with less experience than those they lead are placed in leadership roles. Communication is unprofessional, with emails written in all caps, and asking a question or seeking clarification is often met with ridicule. The work environment has become nothing but spreadsheets, unrealistic deadlines, and endless meetings scheduled at all hours—because, as our new director put it, "You’re salaried, not 9 to 5, you work until the work is done." While salaried employees understand the occasional need to work outside regular hours, many of us have consistently worked far beyond our hours, waking up early or staying late to meet expectations. However, scheduling mandatory meetings at 6 or 7 p.m. without any discussion is unfair. We are professionals with lives and responsibilities, and at the very least, placing meetings outside of normal hours should be a conversation, not an imposition. The lack of respect and lack of knowledge in leadership is glaring. Trainers are unfairly blamed for project delays we had no role in or little control over. Instead of leadership asking how things can improve, the message is clear: "Stop complaining, don’t tell us how you feel, just do your job." Unfortunately, leaving is not an option for many, as job opportunities are scarce. So, we sit and hope for change—that we can return to a workplace that values its employees. A place not run by consultants and new management who know nothing about northwell, its culture its values or really nothing on how to solve the issues at hand instead trying what worked at your old institution. A place where leadership actually takes the time to ask, "Why are we here? What is the real issue?" instead of blindly blaming trainers. Barking orders like we’re in the military is not how you inspire a team. Leadership needs to realize that respect, communication, and understanding—not intimidation—are the keys to a productive and motivated workforce. Until then, this is not a place that values its employees and not a place id recommend.

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Northwell Health Response
1y
Thank you for your feedback. Your comments are important to us, which is why we will share them internally. One of our top priorities at Northwell is the wellbeing of our team members, ensuring that they have the best career experience possible and feel empowered to develop and grow within our organization. We strive to offer a culture that upholds our values and mission, while also supporting the wants and needs of our patients and team members. We encourage you to address your specific concerns with your direct manager and/or HR representative.

Explore other reviews about Northwell Health

5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to always grow and progress if your changing fields and willing to learn at a fast pace

Cons

Insurance benefits are extremely expensive

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Northwell Health Response
1mo
Thank you for your review as a Senior Patient Account Represenative! At Northwell, we are continuously partnering with our leaders and employees to make sure our mission, vision, and values are upheld across our hospitals and facilities. We take pride in offering a transparent and seamless application process that enables for career movement, a career framework with jobs structured into clear career paths, and a GROW model that enables managers and team members to discuss career aspirations. We will share your comments internally.
2.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Office setting; nice people, cafeteria

Cons

Overworked and severely underpaid, short staffed for the amount of patients they intake to the program (on the clinician side and administrative), very low pay for administrative workers, little to no real benefits (PTO is not front loaded but trickled in: 1 hour accumulated per pay period - it would take about 4 months to accumulate 1 full day of PTO. Sick time is a similar trickle system so you end up taking a lot of unpaid time until you can’t), due to that it’s impossible to not get burnt out. The union also hasn’t negotiated a good contract if these conditions exist for those at the basic level. Food in the cafeteria is not great and sometimes gives people the runs. Also it’s expensive (full price despite working for the org; they cannot even give discounts which is weird considering how much the CEO makes and how little we do). Feel abandoned and not properly compensated. Deeply exhausted.

3
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Northwell Health Response
1mo
Thank you for your review. Your comments are important to us, which is why we will share them internally. At Northwell, one of our top priorities is the well-being of our team members, ensuring that they have the best career experience possible, feel empowered to develop and grow within our organization, and have access to comprehensive benefits, so they can be at their best at work and at home. We strive to offer a culture that upholds our values and mission, while also supporting the wants and needs of our patients and team members. We appreciate your feedback and wish you the best in your future career endeavors.
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