Pros
As field service you get a lot of freedom. You can choose your own hours (to an extent), while working in a general area you can more or less choose where and how you work, organize your truck the way you like, etc. The management is mostly promoted techs, so they know the gig and are very helpful when you can get a hold of them. Teamwork is promoted
Cons
Being left to your own devices means you have enough slack to get yourself in trouble, and apparently enough to figure out how to make up time for the day. Every bit of time is accounted for, so if you're in somewhere to do maintenance and the management hassles you for half an hour, you're not getting paid for that and you'll have to figure it out. Over the course of the pandemic, their performance has been... Ok. No layoffs off furloughs, but that 8hr day expectation was harder and harder to meet, and a lot of us used a lot of PTO to take up the difference. The boss's profits hardly took a hit, but they really like to pretend they did. We don't have enough people in the field and we're being run harder to compensate. Pay is ok, though below industry standard. Technicians don't make commission on sales referrals... On an average $50k product...