I Still Have PTSD From Working Here - Customer Service Representative (CSR) Northwestern Mutual Employee Review

1.0
2 Apr 2023
Recommend
CEO approval
Business outlook

Pros

We were so short staffed between Christmas and New Years of 2021 that if we worked all those days and did not call in sick, we got a $500 bonus. The day that I gave my 2 weeks notice was the best day ever!

Cons

This was the worst job ever!! On the phone all day and Management tracking you and listening to every single word that you said and then analyzing you on those words. 4-5 months of training on a subject that I knew NOTHING about and then they expect you to be proficient on all your phone calls! Forget about taking your PTO in your first year, because you are bottom of the seniority and everyone above you gets to choose first. It is a joke!! Then you are only given 20 minutes a day to finish up your cases from the 55+ calls that you take a day. Ain' NO free lunch worth the stress of this job!!! You get graded on your phone calls and then get a coaching session and they tell you everything that you did wrong. But sure do not give you any pats on the back at what you did right!! The coach's and managers are completely rude and condescending! This job is very bully like. I would not recommend this job to my worst enemy!! When my training class started, we had over 50 of us and after it was over, almost half had already dropped out. I sure wish I would have, because then I would not have PTSD from staying for over a year.

Explore other reviews about Northwestern Mutual

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

- Flexible with your schedule and life - You get to create your own schedule - Great for independent and hardworking individuals - Gives you the opportunity to push yourself to your own limits

Cons

Not cons but items worth considering if you are interested joining the team. . . - long workdays in the first couple months - I would work 12 -14 hour days in the beginning to keep high volume of meetings and get my practice started from scratch. - It is completely self-driven where you need to constantly improve your skills, test yourself, and consistently improve. Not great for people who need more hands-on help

5.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

This internship has allowed me to get real world experience from the very beginning. I've learned how to use LinkedIn Recruiter, make scheduling and screening phone calls, and gotten to shadow the Director of Recruitment during interviews. Compared to other internships that I applied for, Northwestern Mutual has allowed me to have far more exposure to what a real career in recruiting could look like. The office has a great energy and culture, and I am able to participate in fun team events, like going to the Cardinals baseball game. As for career growth, I really admire the emphasis that Northwestern Mutual places on growth and development. Through my time spent around this company, I've been personally and professionally challenged to grow. I've been given books to read, attended leadership meetings, and been given the opportunity to dive deep into my strengths. The management here has encouraged me to explore and shadow different roles to help me make an informed decision about what kind of careers I want to pursue after graduation. Overall, I can't recommend this company enough! They are truly focused on serving their clients well, and developing employees to reach their full potential.

Cons

None, I've had a great experience! This is an environment of growth, so it can require moments of being challenged and stretched to do things outside your comfort zone. I could see some people being uncomfortable with growth, so it's not the environment for everyone! But if you are willing to lean in, it will make such an impact on your life.

See reviews by: Helpful|Rating|Date|All