Pros
- Casual dress - Good communication among the technicians - Solid focus on pleasing the customer - Compensation can be good, however (*see below under advice*) - COO is trying to improve company culture - The company, I believe, will continue to grow over the next year or so due to market position
Cons
- Poor work/life balance: if you work a 70 hour work week and take two hours off the following Monday morning... expect to take PTO hours. You may or may not get a thank you. - Numerous highly unprofessional experiences with the CEO - CEO burns bridges with, what should be, valuable strategic partnerships - Sr Management lacks deep technical knowledge, or at least, a respect for the complexity of quality IT solutions. As a result, expectations for service delivery are unrealistic both financially and practically. - Lack of process and best practices over the years has resulted in an infrastructure that needs a tremendous amount of improvement; this was ignored by the CEO until critical outages proved otherwise. - Often unable to implement simple changes to improve process and efficiency simply because management didn't want to 'change' (regardless of how cumbersome and inefficient)