Unconducive Working Environment - Customer Care Representative Numan Employee Review

It's clear that middle management are trying their best, but are in a difficult situation with out of touch higher management. Coworkers are lovely and supportive.

.Poor salary, no inflation adjusted pay, and you can be paid less than your coworkers even if you do work more than them. . Toxic work environment any complaints or critiques are frowned upon by management and you are seen as not being "respectful". Management do not take on any feedback at all, nothing is ever changing to improve working life. . No bonuses and little room for growth, unless you want to take on a ridiculous amount of work as a senior health coach. . Patients are extremely rude and demanding, and you get little support with this and you're expected to "keep positive". . High staff turnover, most people don't stay here longer than a year due to the lack of progress and support. . No option to work abroad despite this being offered to colleagues. There has also been no good reason for this. . Poor communication from other teams but it seems as if the other teams are also overworked, underpaid, and unsupported.

Salary, thats the only thing.

Unless you are a senior or a manager you are basically a hamster in a wheel. Management lack clarity or support when it comes to clinical decisions - feels like you’re on your own if you would like support with a clinical matter. Reaching targets is the main priority, and you are scared to leave your computer even for a quick stretch of your legs. The tiniest of small errors are made into a big thing….usually to do with targets though and nothing to do with any clinical decision making. ZERO career progression, even though during the recruitment process they say there are lots of opportunities. Feel very de-skilled, under valued, and my motivation is so low since working at Numan.