Work somewhere else - Certified Personal Trainer O2 Fitness Clubs Employee Review

Management is extremely toxic and controlling; it's very clear they value business and money, not customers and employees. Sales are heavily pushed, much more so than delivering the product. Equipment is constantly in disrepair and takes forever to get fixed. Turnover is extremely high among all positions, from front desk staff to housekeepers to trainers to managers. Those who don't quit quickly, have a high likelihood of getting fired, especially if they suggest any sort of change or alternate way of doing anything. The manager who hired me (one person in the company who actually did a great job from an employee and customer perspective) was fired at the end of the workday via email with no reason given. Before him, a wellness director was fired, also with no reason given. After that day particularly, but also in general, the work environment was so tense and uncomfortable, knowing there is no loyalty or job security. My clients were great - for the most part - the one or two that made me uncomfortable or were difficult to work with (even when I gave it legitimate effort) I was urged to continue training and pushing them to purchase more sessions with me. My coworkers were well-qualified (most of them), and some of them were really neat/niche fitness professionals. However, it was hard to trust anyone, as there was talking behind people's back and spreading false information happening constantly. Not all management was well qualified or experienced; those that were, clearly owed their success to doing whatever corporate wanted and not advocating for their employees. On top of all this, the pay is TERRIBLE. Personal trainers literally start at TWELVE DOLLARS an hour, until they go on commission, which is a whopping 32% of what the client pays. So if your client is paying $65/hour to train with you, you're getting $20. Salaried trainers get paid very little, compared to the revenue they bring in, and compared to the salary of the "wellness director" (sales guy) and general manager, who may even have less experience/education than their trainers. Overall extremely toxic with very few benefits. Commerical gyms commonly experience some degree of these issues, but this is the worst one I've ever worked at, and I would not recommend it to ANY fitness professional (or any other team member).