Pros
Decent benefits. Most colleagues are friendly and care about their work.
Cons
Lack of effective management from the top down. Constant staff turnover (most managers last barely a year). Lack of resources to execute overly ambitious plans. Unfocused mission. Burnt out colleagues who are constantly searching for jobs to escape. A concern with presenting a perfect image to the public, board, and members instead of providing genuine service. Projects driven by the whims of the CEO, many of which are abandoned later. Mediocre salaries. CEO is a smart, expert speaker and one of the most knowledgeable people about the opera field, but not an effective manager. He micromanages, belittles his staff in passive aggressive ways and is unreceptive to ideas that clash with his own. It's his way or the highway. He blames internal problems on everyone but himself. He's petty and holds grudges. The dept. directors are constantly in survival mode, doing what they can to please the CEO while becoming exhausted and overworked in the process. It creates a suffocating environment. The offices are newish but were designed with little consideration of staff needs or comfort.