Pros
Wealth of knowledge and experience, a well known brand name, a lot of talented employees. Has all the potential to be great.
Cons
New structure has siloed and segregated all departments, individual department objectives cause major problems for other lines of business. Too many mangers cause micromanagement, and there are not enough hours in a day to complete all required work, that applies to field and office. Main focus from above is separating customers from their money and profit margins. Bonus structure is rigged like a casino, looks obtainable, but only if you over charge the customer to the point of forcing them to look elsewhere for better pricing. Office environment is extremely toxic and sales driven, leaving zero support for operations and field support. Mechanics forced to do drive by maintenance, which causes shutdowns and repairs, resulting in excessive costs for Otis customers. Office turnover rate is equivalent to a department store entrance, people are fleeing, especially managers. Sell sell sell is the one and only goal, even if it’s wrong. This is not the reflection of mechanics, but of management only, mechanics are embarrassed and disheartened by leadership actions.