Possibly good entry to sales and the industry - Sales OTIS Employee Review

2.0
4 June 2025
Recommend
CEO approval
Business outlook

Pros

Entry to a solid industry. The name is known internationally. What and where you sell, who you work with/for, and your operations will make or break your success. There were some good people to work for here, but most were laid off or left. Benefits are decent but nothing special. If you need a job take it. If you sense something is wrong with the line of business or branch, don’t stop looking.

Cons

Shockingly high turnover especially for the industry. If the branch has high turnover it’s not because things are great. You’ll report to a branch manager and a business line manager. They will likely not communicate so you’ll likely have mixed direction. Horrible compensation plan all the way around. When feedback was given to leadership about the new comp plan, leadership stated “they were completely fine” with the higher turnover expected. Grown “tough” men gossiping and bad mouthing to bosses is bad in industry-wide, but truly at another level here. The tougher they act the more likely they’re talking behind backs. Hemorrhaging service accounts while looking for who to blame, minus the people making decisions to not actually service the customers. They also can’t understand why consultants are being involved by the customer. Laid off most tenured and experienced leadership while claiming to care about the company culture. Multiple leadership changes at branch level. Constantly playing not my fault or my problem. However, placing blame needs happen before customers needs are addressed.

Explore other reviews about OTIS

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Real team work oriented. Feels very much being part of the company

Cons

Needs juggling multiple jobs! A lot of travel involved. But great learning opportunities follow these.

1
1.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Otis is a well-known company with a strong brand name, established customers, and exposure to major commercial accounts. The role gives you real responsibility quickly, especially if you are managing a service territory with active customer issues, contract renewals, and operational escalations. The experience can build strong skills in account management, customer retention, field coordination, problem solving, and handling high-pressure customer situations. You get direct exposure to customers, technicians, operations, and leadership, which can be valuable if you want to grow in service, sales, or facilities-related industries

Cons

The biggest issue is poor management. The branch has serious operational problems, but leadership does not seem to have a clear plan to fix them. Instead, the pressure gets pushed down to the account manager, who ends up dealing with angry customers, unresolved service issues, delayed communication, and internal problems they do not fully control. Management needs to take more ownership of the environment they are putting employees into. New hires should not be expected to clean up long-standing territory issues without proper training, realistic timelines, and real support. There is a big difference between holding people accountable and blaming them for problems that were already there. The leadership style feels reactive instead of organized. Problems are addressed after they become urgent, communication is inconsistent, and expectations can feel disconnected from what is actually happening in the field. This creates unnecessary pressure on employees and makes it harder to rebuild trust with customers. The role would be much more manageable if management provided stronger onboarding, clearer priorities, better internal coordination, and more realistic expectations. Without that, employees can end up stuck between frustrated customers and a leadership team that does not provide enough support to actually solve the root issues.

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