Great offices and full access to help customers in need
Cons
Management are not trained enough to be in the role, no HR so processes have gaps, pass the book a lot
Octopus Energy Response
10mo
Hello there,
Thanks for leaving your feedback, we really appreciate you taking the time to do this. I'm glad to hear that you felt empowered to help customers; that's one of the things that we're most passionate about here!
I'm sorry to hear that you had a bad experience with your manager. We’re committed to creating an environment where our leaders are well-equipped, and where all our team members have confidence in the processes that support them. I'd be keen to get more details from you on what shaped your experience with us. If you'd be up for doing that you can contact me directly on the email address lynne.higgins@octoenergy.com.
Best wishes,
Lynne Higgins
Head of Operations
Octopus Energy
Some members of the company are the best people you’ll ever meet.
Cons
Genuinely a complete mess. Incompetent, passive aggressive leadership that repeatedly makes both poor and confusing company decisions. I have some absolutely crazy stories from things I’ve witnessed here. There’s things that are so bizarre and dysfunctional, they belong in an alternate reality.