Supportive team with exciting growth opportunities - Anonymous employee Ofload Employee Review

The company had a genuinely strong technology platform and some very capable people trying to make things work. There is clear potential in the business model.

The biggest issue is the gap between the platform and how the business actually operates day to day. Operations often felt chaotic and poorly standardised. Leadership did not always help. The COO likes to be the loudest voice in the room, but is not the best listener. There was a lot of direction and pressure, but not enough curiosity about what teams were actually experiencing on the ground. The Product team was also difficult. The CPO’s style is overly controlling, with technology teams being directed to build things that operations did not always need, want, or adopt. When adoption was poor, the response often seemed to be blame rather than reflection on whether the right problems were being solved in the first place.

The tech team (was) genuinely amazing. There were talented, capable people in engineering and that was one of the best parts of working here. In its earlier phase, the company had the kind of startup energy that helped it grow quickly and build momentum.

As the company scaled, a lot of that strength started to get undermined by poor leadership and cultural changes. Trust in engineering declined at the end of 2025, and the environment became increasingly top-down and control-driven. It felt less like teams were being empowered to do their best work, and more like decision-making was shaped by internal politics, hierarchy, and territory-building. That shift eroded trust across the business and created unnecessary friction. There were also some basic workplace standards that should have been handled better, including people openly vaping in the office, which made the environment uncomfortable and unprofessional. More broadly, the company seemed to reach a point where the qualities that made it successful as a startup were replaced by processes, HR, and politics that became blockers rather than enablers of the next stage of growth.