Promising culture on paper, but poor leadership and lack of accountability in reality - Assistant Manager Oliver Bonas Employee Review

- Significant gap between company values and actual day-to-day experience - Poor leadership at store level, with a highly controlling and unsupportive management style - High staff turnover within a short period of time under new management in my store - Employee concerns and complaints were not taken seriously or properly addressed - Lack of psychological safety — employees did not feel respected or heard - Required to work full notice period despite clear mental health distress - In final weeks, assigned isolating and physically demanding tasks without support - Grievance process lacked follow-through; no response despite multiple attempts to follow up