Turbulent Times - Customer Success Manager Omada Health Employee Review

2.0
22 Apr 2021
Recommend
CEO approval
Business outlook

Pros

- Smart, caring and motivated colleagues - Mission driven culture - Opportunity to do work that is changing lives - Company is well respected in the digital health space

Cons

- Constant turnover, many leaders leaving - Terrible work/life balance - Customer Success team (as with many other teams), is very stretched thin and overworked at the moment. The whole team is very stressed out, yet the leadership uses our weekly meetings to do "pop quizzes" where they cold calls people about company metrics and goals. When we end our meetings early or do not have enough agenda items to cover, there is pressure to "ask tough questions", but usually without giving the team a heads up so people can prepare thoughtful questions ahead of time. Everyone is drowning in work, so either give people time back in their day, or create a better structured team agenda. These meetings could be used more effectively where we are actually solving big problems and inefficiencies we are experiencing every day, rather than treating us like children with the pop quizzes. - Many people leaving the company - some leaders more open than others about taking the time to obtain feedback from people leaving to better understand how things can be improved

Explore other reviews about Omada Health

5.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, great mission, great people!

Cons

There are no downsides I see

4.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Lots of smart people, great mission, digital health company that's balancing clinical evidence with tech growth.

Cons

Less of a con, more of a heads up to make sure your role is truly valued during the interview process. Try to gauge how much cross-functional buy-in is needed for you to have impact. As with most startups, layoffs happen and if you're struggling to get projects started because there's no internal support, your role is at risk.

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