Family first attitude
Mistakes are opportunities to learn and grow
Leadership has a thorough grip on what's available in the technology space and where it can best be applied to benefit the clients
Cons
Hours can be long but that's the nature of the industry
The owner is great! Coworkers are also good people. Lots of intercommunication and opportunities for experience with servers and networks from people who know what they are doing. A great place to learn and grow.
Cons
Long hours. Lots of stress. Perpetually dealing with frustrating issues. Often when a serious issue comes up you cannot find the person that has the knowledge needed to resolve the issue, so customers are often upset. Lot of personality needed to maintain satisfied customers during difficult situations. And because there are more customers and issues than there are man-hours you are always behind the eight-ball.