under paid and over rated - Personal Banker OnPoint Community CU Employee Review

Thanks for your feedback. We always appreciate hearing from our employees. Not every financial organization is fortunate enough to offer a bonus program and increase benefits, so we are grateful that we are able to do so. However, you have raised concerns about your overall compensation and we would like to offer clarification around our decisions. Two years ago, we adjusted our annual bonus plan to provide compensation to our employees sooner and to add measures of accountability across our organization. OnPoint took half of the annual bonus and put it directly into every non-manager’s base salary. By shifting a larger portion of bonuses into base wages, we addressed many employees’ month-to-month budgeting concerns. We now also reserve funds for both a generous quarterly bonus along with a small portion to incentivize outstanding individual performance. This helps increase accountability and improve overall service to our members by proportionally rewarding top performers. In 2018, we also enhanced our benefits package by increasing our vision, orthodontia and maximum dental coverages. In today’s times, it is hard to find many companies increasing benefits. OnPoint shares success with its employees. For example, OnPoint met a major milestone in 2017 and we gave every employee a $250 bonus and the ability to direct the donation of another $250 to one of five local non-profit organizations. This was done to share OnPoint’s success with our employees and our community. We continually strive to affect the lives of our employees positively. Although we understand that not all changes will please everyone, we take any changes very seriously. We sincerely apologize for any frustration these changes have caused for you and we appreciate your continued commitment to delivering quality experiences to our members. If you have additional questions about your compensation or benefits, we hope you will speak with your manager or our HR department. We would be happy to discuss any other concerns in detail.