Pros
Great Human Resources and the Vice president, is incredibly inspiring and approachable. The managers were all very down to earth, took their time to listen to the employees, and set great examples as managers, especially the dx operations manager. I consistantly realized my hard work was aknowledged by my managers and that meant the world to me.
Cons
The system for being able to work 30 files outbound and complete 30 inbound daily was hard to accomplish, as during the majority of the day we could reach drs offices and patients we were put inbound only. making it impossible to work those file until after 2 or 3. meeting metrics changed alot, and it was incredibly stressful for the people who placed alot of their self worth as an employee on their metrics. there was alot of great additional training, webinars, and more one could request, but even after getting these approved many times we would have to go back on the phones and we could never complete these after work or during lunch. in addition, the time I worked there I requested or spoke with my managers in our monthly meetings about "y cording" where we could evaluate a seasoned employee, seeing how they best navigated all the systems and also heard the call without being apart of the call. but I only was able to do this during training.