Profits over People - Care Coordinator I One Call Employee Review

1.0
31 July 2024
Recommend
CEO approval
Business outlook

Pros

There's none whatsoever. Keep looking,

Cons

Hired and fired in less than 6 months. Was interviewed, hired and trained for one position (DME), then put into another (MS) and fired for performance. I was asking for add'l training from the get-go. Additional training was put down in my coaching notes, and I never got it. They simply allowed me to struggle, and once they had hired enough people, just fired me. They put me in med supplies, under supervisor Nicole Thomas, which had 3 people at the time. I made 4, and they immediately fired one, taking it back to 3 (with less experience). Keep in mind this department is heavily behind and under water. I was thrown out there with almost no training, brand new, and with the work load of 2 people. They put me on an evening shift where it was not possible to ask questions to leadership or those more experienced because they weren't there. I asked for help once or twice a week, every chance I got (you are allotted a 15 minute meeting w/ your supervisor, no more). Never did I receive anything but a 15 minute phone call from my supervisor, which was usually one-way (sometimes I was not even asked by Nicole if I had questions or any input at all), One thing that really appalled me about the job was how patients were treated. Keep in mind, this is for worker's comp. We were getting medical supplies for people injured on the job while working, and OCCM let this department dealing with CRITICAL CARE patients get horribly understaffed, and we were just told (by the supervisor Nicole) to prioritize larger insurance carriers. Which absolutely disgusted me. This meant someone that was hurt, for example, working at a bible camp or other small place workplace had lower priority than someone that worked for a company that had insurance like Esis. Further, the profit margins were absolutely immoral and appalling. Boxes of gloves that cost $12.00 being sold for $40.00 apiece, sometimes by the 100's. Insurance companies paying double or triple the costs, almost every single transaction. I received a spreadsheet of items that I forgot to mark for billing over a few weeks. Just the things that I FORGOT, and were realized by the company at a later date, $50,000 worth of items, sold for $130,000. $80,000 profit. I made $16.00/hr. That's over double my yearly salary. On the topic of pay and benefits, I got paid more to wash dishes at Olive Garden, which did not involve anyone's life or death, and was ironically managed better (which is a very, very low bar). Benefits were 1/3 of my paycheck, and didn't touch the medication we need. Would not pay one single dime. A joke. You get PTO. Never used a single hour of mine like a good employee and I'm about 99% sure I'm losing all of it thanks to our wonderful state's workers rights. This company needs a union, yesterday. Sign up, but whatever you do, keep looking.

Explore other reviews about One Call

5.0
25 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Throughout the interview process, the leaders at One Call kept talking about their culture and the people that make it so great to work there. I was skeptical since most companies talk a big game but One Call actually delivered! Their culture is unmatched and everyone genuinely cares about one another and the consumer (the patients we serve).

Cons

Sometimes the company operates as the world's oldest start-up company.

3.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote position allows for flexibility

Cons

Much Turnover, Daily Priority Shifting, No Clear Direction, Lack of Stability

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