Unprofessional HR, Broken systems, No appreciation from the people that hold the coin purse. - Shift Supervisor One Mnet Health Employee Review

1.0
16 Sept 2023
Recommend
CEO approval
Business outlook

Pros

A few amazing people work here, if it wasn’t for them nobody would stay.

Cons

The company is a mess, they won’t make the necessary changes to make it a better place. The call center agents aren’t paid appropriately for the amount of unpleasant patients they deal with. HR representative only there because she has her hand in someone else’s pocket. Favoritism is a huge thing here. Nobody cares about the hard work you put in they are penny pinches and expect you to work until you bleed with little to no reward. They set unrealistic goals that you have 0 chance of hitting meanwhile you’re doing multiple different jobs all because they can’t fix the system. Get rid of the big D (Devona) in HR; get rid of the lazy people that can’t be bothered to do their job right. And appreciate your employees, pay them what they deserve and fix your broken company.

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One Mnet Health Response
3mo
Thank you for taking the time to share your feedback. We’re glad to hear that you had positive experiences with some of your colleagues as our teams are truly the heart of our organization. We’re sorry to hear that other aspects of your experience fell short. While we can’t comment on individual situations, we take concerns around communication, compensation, workload, and trust very seriously. We also recognize that rapid growth can create challenges, and we are committed to addressing them. It’s important to note that since your review, our People & Culture function has undergone significant changes, including the change to a new HR leader. Their focus is on building stronger employee support, increasing transparency, reinforcing fairness, and improving the overall HR experience. We continue to evaluate compensation structures, staffing needs, system improvements (just implemented UKG Ready for better administration and employee experience for payroll, benefits, performance, etc) and operational processes to better support our call center and all departments. Employee feedback, both positive and critical, plays a meaningful role in guiding these efforts. Thank you again for sharing your perspective. We remain committed to creating a better, more supportive workplace for everyone. Please reach out to hr@mnetfinancial.com with other suggestions for continuous improvement.

Explore other reviews about One Mnet Health

5.0
14 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility and management is kind.

Cons

Nothing negative to say, overall positive environment.

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One Mnet Health Response
3mo
Thank you for sharing your experience with us! We’re happy to hear that you’ve found flexibility in your role and that your interactions with management have been positive. Creating a supportive, respectful environment is something we genuinely care about, so it’s wonderful to know that it’s reflected in your day‑to‑day experience. We also appreciate your note that you have nothing negative to report. While we’re grateful for the positive feedback, we’re always open to suggestions, no matter how big or small, that can help us continue improving. Feel free to reach out to hr@mnetfinancial.com. Thanks again for being part of what makes our workplace a great one.
3.0
6 Apr 2025
Recommend
CEO approval
Business outlook

Pros

I loved helping my patients resolve their accounts: decent benefits, and consistent schedule.

Cons

In over two years, no one has ever received a raise or a promotion. The commission is the lowest I have ever seen. If you bring in 20k in a two-week period, your commission rate is .04%.

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