Pros
Good benefits- that's pretty much the only reason why I'm staying with the company
Cons
Extremely low pay- when I was first hired, the HR specialist was so excited to advise me they offer "excellent monthly and quarterly bonuses!!!". Well...monthly goals are set so high that it's nearly impossible to reach them. Even after I met them, my bonus came to be $14 after taxes! Very repetitive- each day can be the same routine again and again. Every day, first thing you hear is "make sure you get on those calls!" I don't know about you, but if I was a customer, I wouldn't want to get a call at 8:30 in the morning asking if I need more money. No focus on "what's best for the customer". It's just "upsell them & get those insurances!" Management lacks leadership skills and changes their ideas/standards a lot. One month you'll have to keep a list of past due accounts you've collected. After month's end, they decided they "didn't need it". Well, thanks for wasting my time. Next month, we'll have to try something else that isn't going to work. Poor training- 2 weeks of training in a different office, watching what they do, and reading the online manual just doesn't cut it. Too much pressure to sell the insurances. It's not that I don't have "enough experience" in sales (after working over 7 years in it), it's the fact that the insurances can add up to $90 on your monthly payment, so if I was the customer, I wouldn't take them either. Very few opportunities for advancement.
