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OneTouch Direct

Is this your company?

Supervisor - Supervisor OneTouch Direct Employee Review

1.0
6 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Literally nothing. The company is a joke, they care only about the money they are bringing in for themselves even at the extent of screwing over their employees.

Cons

One Touch is probably the worst company I have ever worked for. They claim to care about its employees and their families and personal lives when it comes to trying to convince those employees to either change their schedule or accept some type of massive change ( there is always some huge change going on, every couple of months like clockwork). They treat their supervisors so poorly, they play unrealistic and unfair favoritism. The site director and program managers have their own little cushy schedules and offices and never come in on the weekends. Upper management is always talking about making sure agents and sups are doing their jobs correctly because There are always chances to get fired basically, but they don’t worry because it’s never their job on the line. They will make you feel important, give you a nice title and then take everything away then cut your pay in half. They don’t care how long you’ve put up with their unprofessional company, tenure doesn’t matter. And even before you work there, they post their job offerings for 15-18 dollars per hour(they want people to think they can make lots of money) but the truth is, it’s a minimum wage job in which they claim commission makes up for an extra 6 dollars an hour and they are constantly changing your job description to suit whatever needs corporate wants for the month(because your signature on the hiring paperwork doesn’t matter) They will do what they have to do to make a buck, even if it means screwing over the entire agent and sup population of the building. I would never recommend anyone work for this low life, penny pinching, unfair and unprofessional workplace, EVER!

Explore other reviews about OneTouch Direct

5.0
23 July 2025
Recommend
CEO approval
Business outlook

Pros

Unique workplace like no other

Cons

No cons at all, really like the work environment

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OneTouch Direct Response
10mo
Thank you for your positive feedback! We’re glad to hear that your time at OneTouch Direct left a strong impression and that you enjoyed our unique culture and work environment. While your time with us may have been brief, we’re grateful for your contributions and are thrilled that your experience was a positive one. We wish you continued success in your career journey and hope you carry great memories from your time with us!
1.0
25 Feb 2026
Recommend
CEO approval
Business outlook

Pros

One or two managers that actually care.

Cons

It's exactly what you would expect from a subpar call center. Young people, immature and unprofessional. I have never witnessed so many HR violations and so little interest in upholding any type of standards. This company serves Verizon, T-Mobile and AT&T's customer service base. It baffles me how these three companies have NO clue as to what type of company is serving their customers. The owners/board rely on managers with little to no management background and a team of people who cannot keep a full staff past the training period. Once on the floor, you will soon realize that you are a very small fish in a pool of sharks. Managers are having relations with the younger employees; the smoking of MJ is out of control. You can't walk past anyone without smelling it. I've seen young ladies dressed like they were going to a night club. It's sad actually how management and the owners exploit the employees. No real conflict resolution with HR, people being fired with no cause other than being in the crosshairs of internal gossip and cat fights. It's understandable that they can get by because people need jobs and they exploit that by hiring people who really have no other options. Once onboard, you're forced to deal with the egregious behavior and feel even less than because you have no one to turn to to address it. The turnover rate is high and disappointment in what you're actually getting into is even higher. Even transferring to the Broadway location in Brandon was a bust. Females fighting in the parking lot, people smoking in the seating area and let's not start with the inappropriate shenanigans going on between staff members and managers. Look, if you just need something to bring is some money until you get it together - this is it if you can make it through training, otherwise, this is not for real professionals that have real solid customer service skills. I'm a Verizon customer and it's disgusting to know what really goes on behind the scenes. Too bad they and the others have their names attached to this place.

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