Generally wouldn’t recommend - Customer Service Representative (CSR) OpenTable Employee Review

3.0
23 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Awesome office and the people are really nice. Good benefits.

Cons

They don’t pay enough for entry level CSR. Over worked- call center job, too much work for the pay grade.

Explore other reviews about OpenTable

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

1.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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