Great but could be better - Customer Service Representative (CSR) OpenTable Employee Review

4.0
14 Mar 2022
Recommend
CEO approval
Business outlook

Pros

Salary is $17/hour & $19 for bilingual as of March 2022 Phone/Chat/Email For restaurants So far everyone has been pretty helpful. They are pretty understanding. I worked for about a week and had to leave for family emergency. Instead of firing me they let me join the next training class. Good schedule options, I currently have Sat, Sun, & Mon off. You can choose a 30min or 1hr lunch.

Cons

I work 10 hour shifts and only get 2, 15 min breaks and a lunch. Every other job I had has been 3, 15 min breaks per 10 hour shift. Training is 2 weeks then they put you on the floor. I honestly think training should be extended to 4 weeks! Its a lot of information to learn in 2 weeks and I think that's why half the class quits before the second week starts Benefits are decent. No company perks other than a discount at 1 hotel in Miami, Fl There is no Overtime. There is no Bonus Pay

Explore other reviews about OpenTable

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

3.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Good culture and supportive team

Cons

Hard to gauge the roadmap and direction

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