Restaurants are the best part - Director OpenTable Employee Review

2.0
23 Aug 2023
Recommend
CEO approval
Business outlook

Pros

You get to work with restaurants and feel like you are making a positive impact on their business. It's fun to be part of the restaurant community

Cons

There's been a big shift in culture since all the leaders from Kayak came over. The culture is toxic and you don't feel as if management has your back. Goals are all about revenue first and foremost. For historically being a leader in hospitality tech, it's no longer a hospitable company. Only a matter of time until customers see this.

Explore other reviews about OpenTable

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

1.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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