Pros
Opendoor is a great place to work. Working on the Opendoor team allows me to empower people with the freedom to move. As a Customer Experience Advocate, I have the chance to advocate for the best experience for the customer. I partner with many teams within Opendoor to make sure that customers have a seamless experience. As a CXA, you can advocate for changes that make the process easier for the customer. You can communicate directly with the teams that make the changes possible and see the changes come to fruition.
Cons
Opendoor is still a new company. We are defining the iBuyer category. Being apart of a trailblazing company can rub customers and real estate professionals the wrong way. As a customer experience advocate, you are the front line person who has to ease customer concerns. It is a can be a con when you identify positively with the company. Easing a frustrated customers concern can feel a bit like trying to defend a close friend. It can be pretty hard. While you can advocate for change and work hard to drive towards resolution, some changes are not an easy fix. If you have an idea, but the idea cannot come to life on your timeline, you have to get creative within the present circumstances. Opendoor is a startup, and you have to demonstrate grit daily.