Pros
Fully remote position and can work anywhere in the US during your schedule shift time. Had one coworker work a few days while in Africa! Great team to work with! A lot of communication between departments and frequent updates. The company tries to do yearly, in-person, team gatherings for each department at full coverage! Pay is great for what you do.
Cons
Not in-person (if you find that to be a con). Other departments are not fully aware of other departments pilots/changes to work flow and may cause some confusion every once in a while, but nothing major from what I have seen. The patients can be rude sometimes (but that goes for any customer service position). If you are uncomfortable with frequent changes or piloting systems, then this job may not be for you. Due to the company being a semi-start up, there are things constantly changing.