CCR III - Tech Support - Customer Service Representative Optimum Employee Review

You speak with angry people all day and are literally tethered to your desk by your head set. The change the scripting and requirements for your calls constantly and it become stressful and nearly impossible to keep up. Unless you are a top salesman, you will not be rewarded or recognized for good work. The only thing that matters is your ability to "up-sell" the customers on poor and over-priced services.