Customer Service Repersentative - Anonymous employee Optimum Employee Review

1.0
22 Nov 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free food and lots of morale "boosting" events, good benefits, free cable for employees (which is about to change at the beginning of the year and we will start being charged for some services)

Cons

Horrible management, supes are lazy and are not willing to help, company makes so many changes and does not effective communicate them to employees so it makes it difficult to help the customers.

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5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

flexible, fast-past, challenging but fun projects

Cons

frequent organizational and structural changes, including layoffs

1.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Working from home is a nice perk

Cons

Everything if i could give a 0 i would, the company cuts commission in half due to their billions of dollars debt and they make it the employees problem, treat the employees like trash, you get yelled at by your supervisor like they own you, you get treated like a slave, when you do good you're the best thing that's ever happened to them but when you're struggling which btw is their own fault, you are the worst thing that has ever happened, the company purposefully sends calls to departments they don't belong so they mess with your numbers, employees from departments overseas make the customer's life so impossible that good employees get treated like garbage by customers too, you can't win like EVERRR, you get hawked even by the higher ups like CEO level people on your calls when you're just a regular employee, they keep letting people go left and right, if you do bad you're gone but if you also do too good you're also gone, nobody is safe and you're told that constantly on a daily basis.

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