A good company to work for - Customer Service Representative (CSR) Optimum Employee Review

3.0
25 July 2021
Recommend
CEO approval
Business outlook

Pros

Since it’s acquisition by Altice USA, Suddenlink has began developing a very good employee related outlook and its company culture has really taken off. They offer good compensation packages and chock full of different employee product and wellness benefits offered free or at little cost. And…I really loved my supervisor, she made it easy working with her for 5 years.

Cons

My location was extremely slow, alas, it was decided after COVID hit to permanently close our office, so The only con I can think of was sometimes having excruciatingly slow days, but we were a unique location, we were Suddenlinks 2nd smallest office of all. Some days we saw nobody, lol! No fault of there’s. All the other locations are always hopping!

Explore other reviews about Optimum

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

flexible, fast-past, challenging but fun projects

Cons

frequent organizational and structural changes, including layoffs

1.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Working from home is a nice perk

Cons

Everything if i could give a 0 i would, the company cuts commission in half due to their billions of dollars debt and they make it the employees problem, treat the employees like trash, you get yelled at by your supervisor like they own you, you get treated like a slave, when you do good you're the best thing that's ever happened to them but when you're struggling which btw is their own fault, you are the worst thing that has ever happened, the company purposefully sends calls to departments they don't belong so they mess with your numbers, employees from departments overseas make the customer's life so impossible that good employees get treated like garbage by customers too, you can't win like EVERRR, you get hawked even by the higher ups like CEO level people on your calls when you're just a regular employee, they keep letting people go left and right, if you do bad you're gone but if you also do too good you're also gone, nobody is safe and you're told that constantly on a daily basis.

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