Expanding Company, good culture - Technical Support Analyst Optiva Employee Review

There are many limitations of working in support. Since its a growing company, there might be quite a workload which can often accumulate due to new issues coming up in the different version. Not all customers are on the same version. So this impacts one's learning. The solution on one customer site may not work on other. As a growing company striving for streamlining of its procedures, it might get a bit lengthy for someone from the technical background working on reporting and excels to complete a task. This may reduce the overall efficiency thus impacting the performance for self as well as management evaluation.