Dont do it-This company spits you out it doesnt matter on loyalty - Anonymous employee Optum Employee Review

1.0
9 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

As this company was growing with the PNW area they give you lots of leeway as they were not pros at servicing the satalite connection was bad in rural area the map would drop in your in a far away area I dont know how to get back, as they are fine tuning their services they work with you however, it is all under their terms. So beware of the shadiness

Cons

The company overall makes a LOT of mistakes all the time. The charting is still old school "dos base" it takes forever to chart-YOU will spend long hours at night charting because of this. They do not have AI and they keep saying they will update-This puts your job at jeopardy because they are "archaic" with all of their software you will be using but yet, they will judge you on your performance-Eventhough, they are NOT up to par on their software of up to date. So be careful. Also, the metrics they use are obsurd corresponds with the archaic software you will use. So its hard to meet the metrics without killing yourself. NO breaks or lunch if you want to meet all of their scheduled members in a day. Keep in mind you are staying up until 10pm or 11pm the day before. The health insurance you are getting is expensive youd think that they are a insurance company it would be better but comparing apples to apples my previous job had better and not an insurance company-less expensive. In a nut shell, this company has a lot of double-standard just like they practice covering people claims-sad they got to big and out of touch-

Explore other reviews about Optum

5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Work from home - no travel

Cons

Pay is not competitive- compared to many

3.0
4 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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