Over complicated and miserable environment..."toxic" barely describes it. Beware the word "matrixed"! - Analyst Optum Employee Review

1.0
4 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Salary was excellent. Benefits were okay; nothing outstanding. Some seriously good people.

Cons

Fear... constant fear. Matrixed. More like infinitely convoluted. Getting anything done requires getting 40 department involved - without ever telling you what department does what or whom to contact. Trickle down blame. Management overly concerned with how things look for "them". Restricted advancement. Unrealistic expectations of control over external forces; what an employee was able to control. Managers publicly verbally flogging employees during group meetings. Tossing folks under a bus was a common theme.

Explore other reviews about Optum

5.0
22 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Lots of benefits, lots of incredibly smart team members, rewarding work

Cons

Large organization that moves slowly, lots of processes that need to be refreshed

1
1.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Difficult to say many positives, as most of the current field staff has either resigned or currently interviewing for other positions.

Cons

Office management, upper management within the company leave staff with unfulfilled promises, ineffective communication, lack of response to questions and concerns that staff members ask on a weekly basis. This office has such high turnover with obvious lack of concern by any of the higher ups within LHC group, Optum, Amedisys. These 3 companies are merging or UHC is purchasing- upper management is unable or unwilling to share exact plans which has been adding to overall anxiety, uncertainty within this office. As staff we continue to be told ‘just hang tight, things will get better’.

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