Zero Ethics, No Work/Life Balance, Toxic Workplace - Pharmacy Clerk Optum Employee Review

1.0
10 June 2019
Recommend
CEO approval
Business outlook

Pros

I got paid on time.

Cons

All employees have mandatory OT and no sick days. If you get sick? You're written up. Do you like working where people are puking all the time in their trashcans? Do you enjoy verbal abuse and being gaslighted? Wave goodbye to your family, friends, pets, and the sun because you will not see them at all while you work here. The company trains employees to lie to customers. If you tell them their terrible software crashed? You _will_ get chewed out and can be terminated anytime for any reason. The system is chronically broken and they are too cheap to do the right thing and get with the digital age. They hurt their employees _and_ customers and providers. Nobody wins except the execs who give themselves fat bonuses. Do you enjoy reading tons of hate mail and sad pleas for help from elderly people who are running out of meds? The company screws _everyone_. It's why they get sued a lot. They don't like anyone reporting any kind of harassment or security issue because they don't like having to do the research/work to verify what happened. Not my opinion, but a statement from a manger. The pay is next to nothing. Opportunity for career advancement is non-existent because when you are written up for being sick place on a corrective action plan? You can't apply for other jobs within the company. They control who goes where, who is promoted, and what direction your career goes. Without any input from you. They have regular layoffs and high turnover, so they can't keep really talented employees- just the ones who are willing to tolerate a toxic workplace. Inept, incompetent, and willing to turn a blind eye to every unethical thing they see-- while they gossip about everyone they work with and for.

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5.0
8 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good pay and people are awesome

Cons

Working for a very large company hard to keep up with emails

1
3.0
4 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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