Optum Serve is a disorganized mess - Business Consultant Optum Employee Review

2.0
4 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Work from Home Pockets of excellence across OSHS Talented Peers Some*** excellent managers My current manager is absolutely phenomonal.

Cons

Wow, Pretty much everything else. Overall management from the Csuite level down in OSHS is a quagmire of stratospheric egos, toxic leadership, and condescending attitudes. There is no true long term strategy. Leadership lacks vision, props up silos rather than breaks them down, and is the main barrier or bottleneck to progress and continuous improvement. You will receive minimal or no training to do your job, tools and resources are subpar if you're even lucky enough to gain access to them, and you will experience toxic leadership behaviors such as favortism, micromanagement, lack of communication, clarity, direction, or alignment to company goals. In short, this lack of direction will make you constantly second guess yourself, the micromanagement will irritate you as layers of red tape get in your way from actually being able to get your job done, and the condescending attitudes and language will make you angry as people who have been at the company for eons act as if you're stupid for not acquiring knowledge by osmosis in a severely siloed and fractured environment, while completely unaware that other industries and companies have progressed their technology and tools/resources past the 90s. The same ten people are recognized in town halls/all hands meetings, one of which has shown extremely problematic and toxic behaviors that haven't ever been addressed. Projects are picked based on vanity of leaders, some projects have no discernible return on investment, and don't offer any value to the rest of the organization, in fact they distract from core duties: mismanagement of funds and resources at its finest. Wonder why healthcare is so expensive,,, especially in government contracting? It's because we have incompetent leaders making poor decisions at the helm.

Explore other reviews about Optum

5.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great Pay. Great Benefits. Great People. awesome front line management. Frequent meals and employee input.

Cons

Worked like a cog machine.

3.0
4 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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