Working at the library... - Customer Service Associate Orange County Library System Employee Review

Welcoming group of co-workers who desire to be of service to patrons. A lot of classes, free events and some social workers for the community. EAP benefits and single person health insurance is good.

Management structure is top-heavy & diversity and inclusion is good but could be better. Seems like they are actively working on this. Could have better health benefits for family & dependents.

A long time member of management is no longer with the organization. For the first time in a decade, the clerks on the first floor can breathe a sigh of relief, focus on library customers, and enjoy a work environment that has significantly improved.

It is still hard to move up. They have created redundant manager positions to help with this, but now there are too many managers.