No direction, wrong focus - Customer Success Otter Employee Review

1.0
20 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Wfh, cab travels on company card

Cons

Multiple meetings Everyone wants something but don’t know what’s the end goal Top down confusion

Explore other reviews about Otter

5.0
24 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-A lot of opportunities to grow and try new roles in your career -Good Benefits -Unlimited PTO (US) and flexible work environment -People are extremely supportive and willing to help -More 'relaxed' work environment (compared to larger corporations) -Company encourages people to show up to work as their authentic selves

Cons

-Behind the market on compensation -A lot changes (however, if you can adapt quickly it allows room for you to grow)

3.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

I at least have a job.

Cons

My job is at Otter.

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