Pros
You’ll meet great team members who lift each other up, even when leadership doesn’t.
Cons
OMM is driven by numbers. Loan volume, KPIs, and output take priority over everything else. Don’t expect much regard for your mental health, development, or value as a person. The “opportunities for growth” sound good on paper but are just excuses to squeeze more out of already burnt-out staff. Hit a major target or break a company record, and you’ll get a cake or donut! Basically a sugar-coated slap in the face instead of any real recognition or reward. New hires (who you’ll meet every other week, staff turnover speaks for itself) are set up to fail from the start. There’s no real structure, proper onboarding, or guidance and just vague directions and a hope you’ll figure it out on your own. Management is too focused on their own priorities to provide support, so new staff are often left guessing, misinformed, or entirely overlooked. It’s no surprise many walk out before they even find their feet.