could’ve been much much better - Anonymous employee OvationCXM Employee Review

Thank you for taking time to share your feedback. We appreciate your feedback regarding our employee benefits. We are constantly attempting to improve our benefit offering to employees while controlling costs and are happy to be able to subsidize over 80% of employee only medical, dental, and vision premiums and offer a wellbeing package as well as short- and long-term disability free of charge to our employees, in addition to other benefits. Also, we also appreciate you sharing your negative feedback / areas for improvement from your time with Boomtown. We are sorry to hear your experience did not meet your expectations. We encourage all employees with any grievances or complaints to contact our HR department. All grievances and complaints are treated with the highest level of care and confidentiality. If you would like to discuss your review further, please reach out to me (hr@goboomtown.com). We are constantly trying to improve our processes and technology to improve outcomes, productivity, organization, culture, and work-life balance. We have made several recent changes related to your feedback and are making additional investments to enhance our development, IT, QA, and product teams. For open positions, we consistently look for the most qualified candidates who will help the Company achieve its mission is to ensure every question is answered accurately, and every problem is solved completely. Any behavior contrary to helping the team collectively achieve that mission, such as unproductive political discussions, is forbidden. Any complaints or grievances that have been brought to our HR department’s attention have been addressed (and will continue to be addressed) swiftly. We always have and always will continue to hold the highest level of respect for our employees who are the foundation of Boomtown. We constantly review national and regional benchmarks to ensure compensation levels are appropriate for each role’s set of responsibilities and reward employees with merit-based compensation increases when we are able. In terms of employee compensation and promotions, all forms of recognition are merit-based and are subject to multiple levels of review and approval from both within the employee's department as well as outside of their department. As we continue to grow our team, we will continue to revise our operational structure to provide ample opportunities for career growth, both inside and outside of an employee’s current department. Finally, each person employed by Boomtown is expected to observe the highest standard of professionalism daily. We will continue to strive to treat our employees with the highest level of respect and continue to support an environment for employees that is inclusive and respectful. Thank you again for sharing both your positive and negative feedback.