Caring managers but declining customer loyalty - Server/Waiter P.F. Chang's Employee Review

Nice people to work with

It is just constiantly tiring work

The pay is good, above market.

Inconsistent leadership makes it hard for us to do our jobs. Last minute rollouts with zero time to prepare the team. You sell your life away to the company at my position, your “off” time is not cared for. You are expected to reply to emails on vacation and track labor. Market partners are out of touch with today’s times and work life balance is nonexistent to this company. We grid all year working for our end of year bonus, that we are constantly being reminded about, only to be told the month we are to get it that we are not. 2024 bonus=“we will pay you in installments” 2025 bonus= “we don’t have the money” Red flags all around.